Privacy Policy
Privacy Policy
At Phoenix ACR Limited, we are committed to protecting and respecting your privacy. This privacy policy outlines how we collect, use, and protect the personal information you provide to us when using our website and services, including data management through SimPRO software.
1. Who We Are
Phoenix ACR Limited is a company specializing in air conditioning and refrigeration installations. We are committed to ensuring that your privacy is protected and that we comply with all applicable data protection legislation.
2. Information We Collect
We may collect and process the following data about you:
- Personal Information: Name, email address, telephone number, and postal address when you contact us or request our services.
- Financial Information: Payment details for billing purposes.
- Project Information: Details of any installations, repairs, or maintenance services you have requested, stored and managed through our use of SimPRO.
3. How We Use Your Information
We may use the data we collect for the following purposes:
- To provide our services: This includes processing orders, scheduling services, and providing quotes for installations, repairs, and maintenance.
- Managing customer relationships: Using SimPRO software, we manage customer information, project details, invoices, and communications.
- Marketing: With your consent, we may send you promotional materials about our services or industry updates that may interest you.
- Legal compliance: We may need to use your data to comply with legal obligations or to protect the rights and safety of our company and customers.
4. Data Storage and Security
Phoenix ACR Limited takes data security seriously. We store all personal data collected in secure environments and, when using third-party tools like SimPRO, we ensure that their data storage systems are compliant with applicable data protection laws, including the General Data Protection Regulation (GDPR).
SimPRO is used to store customer records, project details, and related communications. This information is securely stored on SimPRO’s cloud-based system, which is encrypted and regularly monitored for security vulnerabilities.
5. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:
- With service providers: We may share information with third-party providers who help us with functions like payment processing, IT support, or software solutions, including SimPRO.
- Legal reasons: We may disclose your personal information to regulatory authorities, legal advisors, or law enforcement if required by law.
6. Cookies and Analytics
Our website uses cookies to enhance user experience and gather information about visitors. Cookies help us track website traffic and improve our services. You can control cookie preferences through your browser settings.
We also use analytics tools to understand how visitors use our site. These tools collect information such as your IP address, browser type, and pages visited.
7. Your Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
- Right to Access: You can request a copy of the data we hold about you.
- Right to Correction: If any of the information we hold about you is inaccurate, you have the right to request that we update it.
- Right to Erasure: You can ask us to delete your personal information under certain circumstances.
- Right to Restrict Processing: You can request that we limit how we use your data in certain situations.
- Right to Object: You have the right to object to our use of your data for direct marketing or other purposes.
- Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
8. How Long We Keep Your Data
We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Data stored in SimPRO will be retained according to our data retention policy and applicable legal obligations. Once the data is no longer required, it will be securely deleted.
9. Third-Party Links
Our website may contain links to other websites. Once you leave our website, we have no control over the external sites, and this privacy policy no longer applies. We recommend reviewing the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.
11. Contact Us
If you have any questions or concerns about this privacy policy or how your personal data is handled, please contact us at:
Phoenix ACR Limited
86-90 Paul Street, London EC2A 4NE
Email: contact@phoenix-acr.co.uk
Phone: 0333 220 2475